Refund policy

REFUND POLICY

We want you and your pet to be happy with every purchase from Furr Friendly. If something isn't right, here's how we handle returns and refunds:

• Returns within 30 days: If your item arrives damaged, defective, or significantly different from what was described, contact us within 30 days of delivery for a full refund or replacement.
• How to request a refund: Email us at support@furrfriendly.com with your order number and a photo of the issue. We'll respond within 2 business days.
• Return shipping: If the item is damaged or defective, we'll cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.
• Refund timing: Approved refunds are processed within 5–7 business days back to your original payment method.
• Non-returnable items: For hygiene reasons, opened pet food, grooming products, and used bedding cannot be returned unless defective.